{"id":220,"date":"2010-07-09T08:54:00","date_gmt":"2010-07-09T15:54:00","guid":{"rendered":"https:\/\/fishingforcustomers.com\/how-to-make-money-by-losing-money\/"},"modified":"2021-12-29T10:13:56","modified_gmt":"2021-12-29T17:13:56","slug":"how-to-make-money-by-losing-money","status":"publish","type":"post","link":"https:\/\/develop-my-site.com\/fishing2\/how-to-make-money-by-losing-money\/","title":{"rendered":"How to Make Money by Losing Money &#8211; Part 1 of 2"},"content":{"rendered":"<div id=\"attachment_1258\" style=\"width: 177px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/develop-my-site.com\/fishing2\/wp-content\/uploads\/2010\/07\/dollarbulb1.jpg\"><img decoding=\"async\" aria-describedby=\"caption-attachment-1258\" src=\"https:\/\/develop-my-site.com\/fishing2\/wp-content\/uploads\/2010\/07\/dollarbulb1.jpg\" alt=\"Light Bulb with Dollar Sign\" title=\"dollarbulb\" width=\"167\" height=\"200\" class=\"size-full wp-image-1258\" \/><\/a><p id=\"caption-attachment-1258\" class=\"wp-caption-text\">Money Idea!<\/p><\/div>\n<p>Would you buy a dollar for 50 cents?<\/p>\n<p>OK, that one was easy.  If you could hand me 50 cents, and get a dollar back every time, you&#8217;d push as many fifty cent pieces in my direction as I&#8217;d be willing to accept.<\/p>\n<p>What about for 99 cents?  Would you be as excited about that exchange?<\/p>\n<p>Maybe.  As long as there&#8217;s a profit to be made you might be willing to make it slowly.<\/p>\n<p>How about $1.35?  Could you imagine spending $1.35 to get back one dollar?  Your first reaction is likely &#8220;no,&#8221; but the correct answer isn&#8217;t so obvious.<\/p>\n<h3>How could anyone stay in business losing 35 cents on the dollar?<\/h3>\n<p>Pretend with me that your music store consistently sells twelve guitars a week, at an average price of $850, and an average profit of $332 (39 percent).<\/p>\n<p>You&#8217;re planning an Anniversary Week guitar sale, and have budgeted $10,000 for advertising.  Knowing that you&#8217;ll get to keep 39 cents of every dollar you take in, it would seem that to recover your $10,000 advertising investment you&#8217;ll need to generate $25,641, or roughly 30 additional sales (for a total of 42) just to break even.<\/p>\n<p>But wait a minute.  Selling 42 guitars this week doesn&#8217;t have you showing a profit.  You&#8217;re merely recovering your costs.<\/p>\n<p>And what happens if you don&#8217;t sell 42 guitars?  Wouldn&#8217;t you have been better off not advertising this sale at all?<\/p>\n<p>Maybe we need to re-think this Anniversary Week sale idea.<\/p>\n<h3>Then again&#8230;<\/h3>\n<p>We probably will sell a lot of accessories.  We&#8217;ll probably draw some new people into the store, and remind former customers that they used to enjoy shopping with us.<\/p>\n<p>OK.  Even if we can&#8217;t sell enough guitars to pay for the Anniversary sale advertising, we might sell enough other items to recover the ad budget.<\/p>\n<p>And then there are the rumors of the way the new competitor does business.  You&#8217;ve heard he will happily lose money on the first sale if he gains a new customer in the process.  What the&#8230;  How can anyone stay in business with a silly business model like that?<\/p>\n<p>Well, your competitor has recognized that the customer who buys the guitar will also need a case, maybe a strap.  Over the next weeks he&#8217;ll see the value of a battery-powered tuning standard, or a capo.  He&#8217;ll need picks, and strings.  Over his lifetime as a player, he&#8217;ll need lots of strings.<\/p>\n<p>Then, too, over his lifetime as a player, he may purchase several other instruments, and all of the accessories.  Maybe he&#8217;ll even need lessons.<\/p>\n<h3>If a business is willing to invest money in advertising to gain new customers, why not invest in the customer himself? <\/h3>\n<p>When we consider the probability of all those additional purchases, and all of the profit derived from them, would you be willing to lose a few bucks on the &#8220;front end&#8221; of this relationship to &#8220;buy&#8221; the customer, and gain a profitable &#8220;back end?&#8221;<\/p>\n<p>Twenty years ago Jay Abraham brought up the concept of back end sales by telling the story of a coin dealer. The dealer offered a $23 starter coin set at cost, and gained 60,000 new customers.<\/p>\n<ul>\n<li>Within six months, 6,000 of those 60,000 new customers each bought another $1,000 worth of coins.&nbsp;<\/li>\n<li>Two months later 2,000 of the 6,000 customers each purchased roughly $4,000 in additional coins.<\/li>\n<li>Finally, 500 of the 2,000 bought another $10,000 each.<\/li>\n<\/ul>\n<p>By being willing to break even on the initial sale, the coin dealer was able to generate a list of qualified customers who were responsible for $19 million dollars in additional sales:<br \/>\n<div id=\"attachment_1262\" style=\"width: 410px\" class=\"wp-caption alignright\"><a href=\"https:\/\/develop-my-site.com\/fishing2\/wp-content\/uploads\/2010\/07\/Coin-Upsell1.jpg\"><img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" aria-describedby=\"caption-attachment-1262\" src=\"https:\/\/develop-my-site.com\/fishing2\/wp-content\/uploads\/2010\/07\/Coin-Upsell1.jpg\" alt=\"Jay Abrahan&#039;s Coin Upsell data\" title=\"Coin Upsell\" width=\"600\" height=\"195\" class=\"size-full wp-image-1262\" \/><\/a><p id=\"caption-attachment-1262\" class=\"wp-caption-text\">Jay Abraham&#039;s backend coin upsell data.<\/p><\/div><\/p>\n<p>And this part is critical: <u>every one<\/u> of the 60,000 names on the initial list turned out to be worth $317 in additional sales, even though nine out of ten of those new customers <u>never spent another dime<\/u>.<\/p>\n<p>This is a great illustration of Lifetime Customer Value (LCV).<\/p>\n<h3>Make your profit on the back end.<\/h3>\n<p>How many customers would you be willing to sell at no profit, if it meant each would directly or indirectly generate $317 in new sales in the next year?<\/p>\n<p>Would you maybe even be willing to lose money on the front end, if there was enough profit on successive back end deals?<\/p>\n<ul>\n<li>Would you give away the $400 (retail price) cellular telephone, in order to gain the 24-month usage contract at $100 per month?<\/li>\n<li>Would you give away the new $60 (retail) chrome plated coffee brewer to gain a customer who spends an average of $234 on your gourmet coffees?<\/li>\n<li>Would you be willing to sell gasoline at an average profit of $14.32 per month (four, 20-gallon tanks), when that driver will spend an average of $31.92 each month in interest and carrying charges on your company credit card?<\/li>\n<\/ul>\n<p>Yes, I suspect you would.<\/p>\n<p>Next time, in <a href=\"https:\/\/develop-my-site.com\/fishing2\/how-to-calculate-lifetime-customer-value\/\">How to Calculate Lifetime Customer Value<\/a>, we&#8217;ll determine in dollars and cents the value of each new customer. We&#8217;ll also get a handle on how long that new customer will continue to do business with us.  An important consideration when one is fishing for customers.  <\/p>\n<p>Your Guide,<br \/>\n<em>Chuck McKay<\/em><\/p>\n<p><a href=\"https:\/\/develop-my-site.com\/fishing2\/wp-content\/uploads\/2014\/11\/ChuckHat-150x150.jpg\"><img decoding=\"async\" src=\"https:\/\/develop-my-site.com\/fishing2\/wp-content\/uploads\/2014\/11\/ChuckHat-150x150.jpg\" alt=\"\" width=\"100\" height=\"100\" class=\"alignleft size-full wp-image-3922\" srcset=\"https:\/\/develop-my-site.com\/fishing2\/wp-content\/uploads\/2014\/11\/ChuckHat-150x150.jpg 200w, https:\/\/develop-my-site.com\/fishing2\/wp-content\/uploads\/2014\/11\/ChuckHat-150x150-150x150.jpg 150w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/><\/a><\/a> Your Fishing for Customers guide, Chuck McKay, gets people to buy more of what you sell.<\/p>\n<p>If you have questions about calculating the future value of back-end-sales, you can start an email conversation with Chuck at ChuckMcKay@FishingforCustomers.com, or phone him at 317-207-0028.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Would you buy a dollar for 50 cents? OK, that one was easy. If you could hand me 50 cents, and get a dollar back every time, you&#8217;d push as many fifty cent pieces in my direction as I&#8217;d be willing to accept. What about for 99 cents? Would you be as excited about that [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1258,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[11,12],"tags":[],"class_list":["post-220","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lifetime-customer-value","category-two-step-marketing-back-end-sales"],"_links":{"self":[{"href":"https:\/\/develop-my-site.com\/fishing2\/wp-json\/wp\/v2\/posts\/220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/develop-my-site.com\/fishing2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/develop-my-site.com\/fishing2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/develop-my-site.com\/fishing2\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/develop-my-site.com\/fishing2\/wp-json\/wp\/v2\/comments?post=220"}],"version-history":[{"count":16,"href":"https:\/\/develop-my-site.com\/fishing2\/wp-json\/wp\/v2\/posts\/220\/revisions"}],"predecessor-version":[{"id":20213,"href":"https:\/\/develop-my-site.com\/fishing2\/wp-json\/wp\/v2\/posts\/220\/revisions\/20213"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/develop-my-site.com\/fishing2\/wp-json\/wp\/v2\/media\/1258"}],"wp:attachment":[{"href":"https:\/\/develop-my-site.com\/fishing2\/wp-json\/wp\/v2\/media?parent=220"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/develop-my-site.com\/fishing2\/wp-json\/wp\/v2\/categories?post=220"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/develop-my-site.com\/fishing2\/wp-json\/wp\/v2\/tags?post=220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}